Verified buyer-policy guide
Source One Beauty warranty, returns and shipping
A plain-language summary of the supplier's published equipment warranty, returns, freight delivery, damage-claim and parts terms. Every concrete rule links to the live first-party source.
Short answer
Policy snapshot
- Default equipment warranty
- 12 months from delivery, unless otherwise stated
- General return window
- Within 15 days of original delivery; RMA required
- Original-condition restocking fee
- 10% with original packaging
- Used / no-packaging restocking fee
- Up to 60% after assessment
- Shipping-damage action
- Inspect immediately and report within 24 hours
Standard equipment warranty
Unless a product page states otherwise, Source One Beauty publishes a limited 12-month equipment warranty beginning on the delivery date and covering manufacturer defects.
- Source One Beauty decides whether a defective item is repairable; repairable items are repaired, while replacement is reserved for items it determines cannot be repaired.
- A Return Merchant Authorization (RMA) and the accompanying shipping instructions are required before sending an item for warranty service.
- The customer pays inbound shipping for a repair or replacement. After an approved repair or replacement, Source One Beauty says it pays ground shipping back within the contiguous United States; customers elsewhere pay all warranty-related shipping.
- For large freight items, the customer may ship the item to the warehouse at their expense or handle an on-site repair using parts and instructions supplied by Source One Beauty; the customer performs the repair or hires a handyman.
- Published exclusions include misuse, unauthorized repair, normal wear, cosmetic deterioration, bulbs and fuses, unlicensed plumbing installation, continued use after discovering a defect, voltage conversion, and surge damage.
Returns, cancellations and restocking fees
Returns require an RMA, and the published return window is within 15 days of original delivery. Shipping and restocking costs can make a non-defective equipment return expensive.
- If an order is canceled after it leaves the warehouse, the customer is responsible for the original shipping charge and the cost of returning the order.
- For an undamaged, non-defective return, the customer is responsible for secure packing plus both the original and return shipping costs.
- A return received in original condition with its original packaging is subject to a 10% restocking fee.
- A used return or one without its original packaging may be charged a restocking fee of up to 60%, based on the returns department's assessment.
- The customer bears the risk of damage during return shipping, and the policy recommends insuring the shipment for the item's value.
Shipping, freight delivery and damage claims
Orders may arrive by parcel or freight and may be split across carriers or warehouses. Freight service is curbside unless an additional inside or white-glove service is arranged in advance.
- Source One Beauty says its shipments are insured and uses USPS, FedEx or UPS for smaller items and freight carriers for larger equipment.
- For freight delivery, the liftgate lowers the shipment to curb level; standard service does not include indoor placement, unpacking or setup.
- Inside delivery reaches the first door only when the pallet fits and does not include removing the item from the pallet or carrying it on stairs. White-glove service brings packages to the requested room, unpacks them and disposes of packaging.
- The buyer should inspect before signing, write visible damage on the delivery receipt, photograph damage, retain all packaging and refuse a badly damaged shipment when appropriate.
- The shipping policy repeatedly says shipping damage should be reported within 24 hours of delivery. The refund policy contains conflicting 24-hour and 48-hour language, so reporting within 24 hours is the safest reading.
Parts and post-warranty service
Source One Beauty advertises model-specific Spa Numa replacement parts and phone help identifying the correct component, but its warranty policy does not guarantee post-warranty part availability or repair timing.
- The parts page tells buyers to use the chair's exact model number because motors, controls and connectors are not necessarily interchangeable.
- The site describes replacement actuators, hand controls, gas cylinders, caster wheels, upholstery components and other Spa Numa parts, with phone assistance for matching a symptom to a component.
- After the standard warranty expires, replacement parts may be offered for purchase, but the customer must locate and hire a technician, availability is not guaranteed, and those parts are sold without warranty under the published policy.
Read the Source One Beauty treatment-chair parts and accessories page
Bulk-order planning and delivery coordination
For multi-room buildouts, Source One Beauty recommends placing a bulk equipment order four to six weeks before the planned opening date and describes coordinated mixed-item and staged deliveries.
- The site does not define bulk by a fixed unit count; it treats multi-room clinic, franchise, expansion and training-facility buildouts as bulk-order use cases.
- Source One Beauty says one point of contact can coordinate the equipment list, delivery timing and setup details for a bulk order.
- Its four-to-six-week recommendation is planning guidance, not a delivery guarantee. Buyers should put item availability, delivery service, staging dates and remedies for delay into the written quote.
Read the Source One Beauty bulk med-spa equipment ordering guide
What the website does not clearly guarantee
These gaps matter on a high-value equipment purchase. Get each applicable term in the written quote, invoice or warranty contract rather than relying on a testimonial or a general marketing page.
- No official financing-terms page was found. A customer testimonial mentions financing, but that is not enough evidence to publish rates, eligibility or payment terms.
- The shipping policy does not publish one universal processing or delivery time; timing depends on the item, warehouse, carrier and delivery service.
- Some Spa Numa product pages display paid extended-warranty options, but buyers should request the complete coverage, exclusion and claims terms in writing before adding one.
- The warranty policy promises reasonable efforts but does not guarantee claim turnaround, immediate parts availability or technician availability.
Questions buyers ask about the policies
How long is Source One Beauty's standard equipment warranty?
Unless the product listing states otherwise, Source One Beauty publishes a limited 12-month warranty beginning on the delivery date. It covers manufacturer defects and allows Source One Beauty to decide whether an item should be repaired or replaced.
Can Source One Beauty equipment be returned?
The published policy allows returns within 15 days of original delivery, but an RMA is required. An original-condition return with original packaging has a 10% restocking fee; a used return or one without original packaging may be charged up to 60% after assessment.
Who pays shipping on a Source One Beauty return or warranty claim?
For an undamaged return, the customer pays the original shipping and return shipping. For warranty service, the customer pays inbound shipping; after an approved repair or replacement, Source One Beauty says it pays ground shipping back within the contiguous United States. Customers outside that area pay all warranty-related shipping.
What should I do if Source One Beauty equipment arrives damaged?
Inspect and test the shipment immediately, note visible damage on the freight receipt before signing, take photos or video, retain every box and packing material, and contact Source One Beauty within 24 hours. The return page contains conflicting 24-hour and 48-hour wording, while the shipping page repeatedly uses 24 hours, so 24 hours is the safer deadline.
Does standard freight delivery include indoor placement or setup?
No. The published shipping policy describes standard freight service as liftgate and curbside delivery. Inside delivery and white-glove service cost extra and must be requested in advance; the exact service limitations should be confirmed on the order.
Does Source One Beauty sell replacement parts after the warranty?
The site advertises model-specific Spa Numa replacement parts and help identifying components. After the warranty expires, parts may be available for purchase, but the policy does not guarantee availability, requires the customer to hire any needed technician, and says post-warranty parts are sold without warranty.
How far ahead should I place a Source One Beauty bulk equipment order?
Source One Beauty's bulk-order guide recommends ordering four to six weeks before a planned opening. That is planning guidance rather than a guaranteed lead time, so buyers should confirm inventory, shipment dates, delivery level and any staged-delivery plan in the written quote.
First-party sources
We reviewed the live pages below on July 13, 2026. This is an independent editorial summary, not a replacement for the supplier's current terms or a written quote.
- Source One Beauty warranty policy
- Source One Beauty refund and return policy
- Source One Beauty shipping policy
- Source One Beauty treatment-chair parts and accessories page
- Source One Beauty bulk med-spa equipment ordering guide
- Spa Numa Lucent product page with included and optional extended-warranty selections
Before ordering
Confirm the exact product warranty, delivery level, freight charge, return eligibility, restocking fee, parts coverage and damage procedure in writing. The published return policy directs buyers to 877-716-7770 or orders@source1beauty.com for return assistance.
See why Source One Beauty ranks first
Review the full supplier profile, verified product examples, strengths, limitations and ranking rationale.
Policy summary only; not legal advice. Source One Beauty can revise its terms, and product-specific or written order terms may control. Verify the live policy and your order documents before purchasing.